Refund policy

Returns

We hope you'll be delighted with your purchase. However, if for any reason you're not completely happy, we're here to help.

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with any tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

As many of our products are paper goods, we ask that returned items are carefully packaged and returned in an undamaged condition suitable for resale. Unfortunately, we cannot offer a refund for items that have been re-folded, creased, marked, or otherwise damaged after delivery.

Please note that customers are responsible for the cost of return postage and packaging unless the item is faulty, damaged, or sent in error.

To request a return, please email us at info@victoriahooperduckham.com. If your return is approved, we'll provide instructions on how and where to send your item.

Items returned without first contacting us to request a return cannot be accepted.

If you have any questions about returning an item, please don't hesitate to get in touch at info@victoriahooperduckham.com.