Shipping policy

Shipping & Delivery

Thank you for shopping with Victoria Hooper Duckham. Every order is carefully packed and dispatched from my studio in Devon, and I aim to get your purchase to you as quickly and safely as possible.

Shipping Costs

  • Free UK shipping is available on all orders over £15.00.

  • Shipping costs for orders under £15.00 are calculated at checkout.

Dispatch Times

Orders are usually dispatched within 1–3 working days.

During particularly busy periods, such as product launches, seasonal events or holidays, dispatch may take a little longer. If there is likely to be a significant delay, I'll let you know as soon as possible.

Delivery

All orders are sent using Royal Mail.

Royal Mail's current delivery aims are:

  • Royal Mail Second Class: delivery aim of 2–3 working days after dispatch (this is not a guaranteed service).

PLEASE BEAR IN MIND: Royal Mail Second Class now operates an every other working day delivery on a two-week rotation (1. Mon, Wed, Fri.  2. Tues, Thurs) for cards and letters, with no Second Class delivery on Saturdays.

  • If you select an upgraded Royal Mail service at checkout, your order will be sent using the service chosen.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as severe weather, postal delays or industrial action.

Packaging

I do my best to keep packaging as economical as possible, both to reduce waste and to minimise our environmental impact.

Wherever possible, orders are packed using appropriately sized packaging without unnecessary materials.

Greetings cards are supplied in protective cellophane sleeves. While I aim to minimise plastic use, these sleeves help protect the cards from moisture, scuffing and general wear during storage and transit, ensuring they arrive in excellent condition.

Shipping Locations

At present, we ship to addresses within the United Kingdom and Northern Ireland only.

If you have an international wholesale enquiry, I'd be delighted to hear from you. Please get in touch via info@victoriahooperduckham.com to discuss your requirements.

Lost or Delayed Orders

If your order hasn't arrived within the expected delivery timeframe, please contact us at info@victoriahooperduckham.com. We'll do our best to help track your parcel and resolve any issues as quickly as possible.